Thursday, February 19, 2015

Technical Alert: Browser Troubleshooting – Browser Support and Clearing Browser Cache

For users who are having trouble accessing the website, please follow the instructions below or ask your IT department for assistance. Once the steps are completed, please check if your issue is resolved.
1.)    Verify you are using a compatible web browser.

2.)    Clear your browser cache to ensure your browser is retrieving the latest files from  

3.)    Verify that your browser used to access supports TLS v1.0, TLS v1.1, or TLS v1.2; and at least one of the TLS options is enabled. Browsers only using SSL v2 and/or SSL v3 enabled will no longer be supported.

If your issue is still not resolved, please contact the Support.

We appreciate your patience and cooperation as we continue to improve the user experience.

The Program Management Office